FAQ

Here you can find any possible answers to your questions

Can I order over the phone?
Yes, you can order over the phone. However, please keep in mind that it is actually more secure and easier to keep track of your order if you place it online. You can place a phone order by calling (616) 281-0777.


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Can I use a Millbrook Gift Card online?
If you have a Millbrook Tack Gift Card that you wish to utilize for your purchase, please add the gift card # in the comments section on the checkout page, and include the value that you believe the card is worth. Please note that you will need to enter a valid credit card number to complete the transaction. This will complete a Authorization or "holding of funds" on your card. Your card will not be charged unless your purchase is more than your Gift Card covers.


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Does Millbrook have a printed catalog?

We do not have a printed catalog at this time. If there is something specific you are looking for and don't see it online, please contact us at (616) 281-0777 and we will do our best to assist you with your needs!


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Does Millbrook sell used saddles and tack?

We do sell used English & Western saddles. We no longer carry any other consignment item.  Please call (616) 281-0777 for more information. If you are interested in consigning with us, we do ask that you call and set up an appointment before bringing the product(s) in. Visit our Consignments Policy page to receive further information by clicking here.

 

 


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How much will my order cost to ship?

We have a flat $5 shipping rate with the exception of certain over-sized items and saddles. English saddles are $35 to ship. Western saddles are $45 to ship. Product descriptions will always include a note about additional shipping charges. You can visit our Shipping Information page by clicking here to receive further details. You can also find out your estimated shipping once you reach the Shopping Cart page. You can enter your zip code and receive an estimated shipping value.

 


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I can't put more than ___ quantity of an item in my basket.

If you are unable to update a products quantity to a larger amount, it is because we do not have that many items in our current inventory.


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I need to return something in my website order.

No problem!  Visit our Returns Policy page by clicking here.

 


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