Returns Policy at Millbrook Tack

Customer satisfaction is our main priority and if for any reason you are not happy with your purchase, please let us know and we will do our best to remedy the situation.

Items returned must be in new condition with tags, unless an item is defective. If the product is for an animal, please try items on the animal with a covering to prevent dirt and marks.

Returns made within 30 days of purchase may be eligible for a refund. Returns made 30-60 days after purchase may be eligible for store credit. Returns will not be allowed beyond 60 days from date of purchase.

For refunds, purchase price minus shipping charges will be credited back to the same credit card on which the purchase was made. Adjustments to credit cards will be seen within two credit card statements.

The customer is responsible for shipping costs returning the purchase to Millbrook Tack. We do not accept returns that are shipped C.O.D.

How Do I Make a Return?
Included in your purchase is a packing slip, at the bottom of it is return instructions. Please note the reason for your return and enclose a copy of the packing slip with the merchandise being returned.

Please re-package your return in the same manner you received it. Millbrook is not responsible for products damaged in transit. Please write RETURN on the outside of your package for faster processing.

Return your package to Millbrook via instructions on the packing slip. 

Any questions please call us at (616) 281-0777.